Customer Feedback | Gerald Giel Garage Doors | Clopay & Garaga Doors

Read what other customers say about Gerald Giel Garage Doors


Rating Summary of 36 Reviews

5 stars
 
36
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Average Customer Review

 
 (36 customer reviews)
5.0 stars out of 5

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Wish All Business Worked as Well as Gerald Geil!

Reviewed by (Butler, PA) | October 16, 2017 | 5 stars out of 5


Gerald came to the house twice to explain the different garage door options and provide quotes. In addition, had me over to the shop to show a "mock-up" of a different option that he felt may work better. Answered all questions and had the best price! Installation was great!


 
GREATEXPERIENCE

Reviewed by (Butler, PA) | August 14, 2017 | 5 stars out of 5


A large garage door spring broke last night (shocking sound inside the home when you don't know what happened!). Called in the morning and had an awesome service guy (Brian) here by 11:30am! He could not have been nicer or more professional as he analyzed and repaired my issue. Based on reading previous customer reviews, I did not hesitate to call Giel or feel the need to get other estimates. In and out in an hour. I could not be happier with everything. Thanks Brian and GIEL GARAGE DOORS! (...)


 
Very satisfied

Reviewed by (Butler, PA) | June 22, 2017 | 5 stars out of 5


After an incident on Father's Day with our garage door, we phoned Giel's that day & our call was answered. A repairman arrived the next morning & fixed our door so that it was usable. He was very knowledgeable and informative. We inquired as to the cost of a replacement for both doors since they were 24 years old. Gave us a quote and the installer, John Ewing, was there two days later. John was efficient, courteous & informative on the operation of the doors. Great company (...)


 
Excellent response time and service

Reviewed by (Butler, PA) | April 03, 2017 | 5 stars out of 5


Garage door spring broke late Sunday afternoon. I searched on the internet for garage door repair. I read all the great reviews for Gerald Giel, so I sent them an email Sunday evening. Spring was replaced by 11 am Monday morning. Very happy with the timely response, repair and cost. Thanks so much.


 
Don't waste your time looking elsewhere

Reviewed by | February 27, 2017 | 5 stars out of 5


The springs on my garage doors broke. I called a well known local company (Starts with a P) for a quote. $1400 for repairs ONLY! Got four other quotes besides Gerry and NOT ONE OF THEM could match his price, his non nonsense/no pressure estimate, his knowledge of products, and his skilled installers. I got two new garage doors for a little over what "P" wanted for repairs! I wish Gerry fixed everything around the house! He would be my go to guy!


 
Excellent Service- Highly recommended

Reviewed by (Pittsburgh, PA) | January 25, 2017 | 5 stars out of 5


I could not be more happy with the repair service I received. I originally contacted a company that brags about their 24/7 service and the young, inexperienced repairman that showed up said he had never seen a door like mine and recommended replacing the door. As that was not an option, I called Gerald. He knew the type of door I had and what it needed. Took less than an hour to fix.


 
Great job!

Reviewed by (Leetsdale, PA) | July 27, 2016 | 5 stars out of 5


I would highly recommend this company for all of your garage door needs! They were professional, knowledgeable, and expedient from the first contact to the completed installation of my new garage door and opener.


 
Fast and Professional

Reviewed by (Pittsburgh, PA) | July 22, 2016 | 5 stars out of 5


I have been in my house a few years and my garage door was having problems as of the night before last going down. I noticed a Gerald Giel service sticker on the garage door so I went online and saw they have a convenient online scheduler. I scheduled an appointment late afternoon, and the next morning first thing they called and said they would have someone here within the hour. That's unheard of this day in age. Very impressive service. The technician came out, was very professional and (...)


 
fast service/wonderful experience

Reviewed by (gibsonia, PA) | July 15, 2016 | 5 stars out of 5


we called to have an estimate. we called several other "big box" stores as well for the same. Gerald was not only prompt (he showed up for the estimate within an hour of me calling for one), he was the best estimate and the best quality (big box stores don't care about how they install their product as they contract out for installation). we will DEFINITELY use Gerald and his team again !


 
Torsion spring

Reviewed by | May 19, 2016 | 5 stars out of 5


Spring broke at 8:00 PM, called Giel and got an answer, wow, repairman arrived a 8:00 AM the next day and competed the repair in less than an hour. Fantastic


 
Amazingly FAST service

Reviewed by (Freeport, PA) | May 12, 2016 | 5 stars out of 5


I called Gerald Giel Garage Doors at 8:40am to repair broken spring. They were at my home at 9:00 am to repair it!!! Wow! Great service! I would totally recommend and use again!


 
Excellent Experience

Reviewed by (Butler, PA) | January 25, 2016 | 5 stars out of 5


I went to open the garage door just before 8 AM and it failed to open more than a foot or two. Looking inside I discovered two slack cables and a broken torsion spring. Jerry installed the door 23 years ago and it has worked flawlessly until today. I called and was told there was a service man in our neighborhood. The technician arrived, replaced the spring, and everything was back to normal in two hours from the time I called. Gerald Giel Garage Door is outstanding! Quick service, good products, (...)


 
Quick, quality product and service

Reviewed by (Renfrew, PA) | November 05, 2015 | 5 stars out of 5


Having my door's torsion spring break and needing a new door anyway, I contacted Gerald Giel in the morning. Within one hour he came, gave an estimate and options. Crew was there at noon and since low overhead clearances made the installation challenging. Crew was very professional, removed old door which probably weighed 400 lb. They had everything g cleaned up and working perfectly in about 3 hrs. Could not before pleased.


 
Great Experience

Reviewed by (Pittsburgh, PA) | October 28, 2015 | 5 stars out of 5


Mr. Giel responded the next morning after I submitted my online request. He came out same day to look at my project. Mr. Giel did not use any sales pressure, and only offered those products that would best suit my home. Within 24 hours he sent John out who did an outstanding job and went over everything with me before he left. I had 2 doors and a new opener installed. Price was more than fair and I am very pleased with the work and how the new look improved the overall appearance of my home. Highly (...)


 
Fast, professional service at a fair price

Reviewed by (Butler, PA) | July 14, 2015 | 5 stars out of 5


Just called yesterday morning to have someone look at my broken opener. By noon today I had 2 new doors & a new opener installed.
Thank you!


 
Top-Notch Experience

Reviewed by (Valencia, PA) | July 10, 2015 | 5 stars out of 5


When my husband pulled out of the drive early today and shut the garage, I heard a huge bang. When I pushed the button to open the garage door to check out the noise, I quickly discovered the door spring had broke. Immediately I thought..."great, I had all these errands to run and my car is stuck in the garage". So I got on the Internet, read the reviews for Gerald L. Giel Garage Doors, and gave them a call. They were at my house a couple hours later, did the repairs in 40 minutes and (...)


 
Love our New Door and a Happy with Gerald Giel Crew

Reviewed by (Allison Park, PA) | June 30, 2015 | 5 stars out of 5


From beginning to end, Mr. GERALD Giel and his staff have been the best. Mr. GERALD Giel contacted us quickly, after we sent a message on his website. He gave us different opinions and prices. He sent the Service Manager to take measurements, who was also very friendlyand knowledgeable. We picked a Clopay model with the Elegant Long Panel and Prairie Window Inserts. They called to say, they had it this model in stock, it was installed on Monday and looks beautiful. It replaced a rotting old (...)


 
Really great job!

Reviewed by (New Kensington, PA) | April 13, 2015 | 5 stars out of 5


Your man did a really great job. Made a great recommendation to fix our problem. He was very pleasant, kind & informative. Happy to have found your company.


 
Amazing!

Reviewed by (Butler, PA) | October 05, 2014 | 5 stars out of 5


Love the new opener! Fast Service!! Amazing!


 
Grateful for you excellent customer service

Reviewed by (Butler, PA) | September 20, 2014 | 5 stars out of 5


The doors are brilliantly beautiful and add beauty to our home again! We are indeed grateful for you excellent customer service.


 
Thank you for my wonderful garage doors!

Reviewed by (Butler, PA) | August 08, 2014 | 5 stars out of 5


I wanted to let you know how very much I do thank you for my wonderful garage doors! Your men who came to install them were so efficient and courteous. They left the garage area cleaner than they found it.


 
Very professional and gave great service!

Reviewed by (Butler, PA) | July 24, 2014 | 5 stars out of 5


The technician was very professional and gave great service. I would recommend you to any of my friends.


 
Great service!

Reviewed by (Greensburg, PA) | April 12, 2014 | 5 stars out of 5


Great service and the doors work great!


 
Thank you so so much!

Reviewed by (Pittsburgh, PA) | December 12, 2013 | 5 stars out of 5


I absolutely love our new doors, have recommended you to friends already. I posted pictures on Facebook and how much we love them, and FB friends are asking me where we got the doors. Thank you so so much!


 
Thank you for your efficient and speedy service

Reviewed by (Cranberry Township, PA) | November 27, 2013 | 5 stars out of 5


Dear Gerry,

I want to thank you for your efficient and speedy service in repairing my automatic garage door opener. The tech that you sent, Mark, was here in less than thirty minutes. He was knowledgeable about the Lift Master system you installed when I first had the house built and replaced the springs quickly and with expertise. I found Mark to be personable and honest. He answered all my questions about the system. You are fortunate to have him in your employ. Thanks again!


 
Excellent work

Reviewed by (Pittsburgh, PA) | August 13, 2013 | 5 stars out of 5


Excellent work. They were on time, cleaned up, demonstrated the new doors and openers, completed the work as described and at the price quoted, and everything met our complete satisfaction.


 
Door looks & works great

Reviewed by (Pittsburgh, PA) | April 02, 2013 | 5 stars out of 5


They were able to utilize their existing door inventory and provide a higher quality door at the same price as lesser quality door (if ordered). Saved me money and door looks & works great.


 
Thanks for your quick response

Reviewed by (Cranberry Township, PA) | March 16, 2013 | 5 stars out of 5


Gerry & Staff,

Thanks for your quick response from answering my phone call to the next day installation of our new garage door. Everyone was courteous & did the job as promised & as we hoped. Installer cleaned up afterward as well. In our 12 years here as homeowners we've had our share of lousy contractors & poor work performed at our home, Thanks for being different than that! The door looks & works great. Thanks too for the neighborhood discount as well, saved (...)


 
Good experience all around

Reviewed by (Tarentum, PA) | February 20, 2013 | 5 stars out of 5


Communication was great and they really worked to get me what I needed within my budget. Installers were courteous and quick, and they cleaned up everything before they left. Good experience all around.


 
The estimate was the lowest

Reviewed by (Pittsburgh, PA) | September 10, 2012 | 5 stars out of 5


The estimate was the lowest, the installer arrived in a very timely fashion and that installation and workmanship were 1st rate. I would highly recommend Giel Garage Doors, Inc. to everyone.


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